We’re very proud of what we’ve built, but if you are unsatisfied with our product, you may return the unused portion thirty (30) days from the order date for a refund. Please check you meet the conditions below first.

To return a product simply email us at [email protected] and you will be given a return shipping label to send your package back.

Important Conditions

1. Products must be returned within 30 days from the order date
2. Eligible products will be refunded, less the cost of shipping
3. Products that arrive broken will be sent a replacement in the first instance
4. Black Friday / Cyber Monday Return Policy: All Sales are Final. For items damaged in transit or an error in your shipment, please email us at [email protected] within 7 days of your delivery date for a reshipment.
5. Multiple refunds & multiple items refund policy - To prevent fraud & protect Future Kind from customers abusing the return policy, we limit all returns to up to 2 unique items per customer.
6. All refunds will be at Future Kind’s sole discretion

Package Was Shipped, But Customer Realized Afterwards the Address Is Incorrect

• We try our best to dispatch orders as fast as possible to offer the best customer experience, so it's critical to make sure your shipping address is entered correctly.
• If an order has been shipped and a customer notices the wrong address, Future Kind is not responsible for redirecting the shipment to the correct address or bearing the cost with changing an address mid-transit.
• Future Kind will not reship or refund orders that have been delivered to an incorrect address that was provided by the customer.

Package Was Delivered To Wrong Address

• Any orders delivered to the wrong address due to a customer error are non-refundable and will not be reshipped.
• If an order has been shipped and a customer notices the wrong address, Future Kind is not responsible for redirecting the shipment to the correct address or bearing the cost with changing an address mid-transit.
• We try our best to dispatch orders as fast as possible to offer the best customer experience, so it's critical that you check your order summary prior to placing your order.
• Future Kind will not reship or refund orders that have been delivered to an incorrect address that was provided by the customer.

Package Was Returned to Sender

• We cannot process or refund orders marked “Return to Sender.” It is crucial for the customer to ensure they enter their correct shipping address.

• Future Kind will reship it at no additional cost.
• Future Kind will not refund an order if it is lost or damaged in transit.
• For US orders: A package is considered “Lost” when 10 business days have passed and the tracking information has not updated in status and not delivered.
  For International orders: A package is considered “Lost” when 20 business days have passed and the tracking information has not updated in status and not delivered.
• If a package is damaged, please email [email protected] with images of the damages.
• If Future Kind decides in good faith to reship your order, a reshipped order with no additional charges is not eligible for a refund.

Important International Restrictions

Each and every country has different laws and therefore different regulations about the merchandise that you purchase. Before you place your order, please make sure that your local customs laws are in accordance with your purchase, especially as customs are strict with dietary supplements. It is your responsibility for what is and what isn’t legal in your country.

We cannot and will not be held responsible for any taxes, duties, tariffs, or packing fees asserted by your local customs office. These charges are separate from your shipping fees and your responsibility.

Future Kind will not ship to any product(s) to any country that may require any type of license and we will not be held liable for any issues at your local post office or not delivered back to us. No refunds will be given for any product seized at your local customs office or not delivered back to us. By ordering from Future Kind, you are stating that you agree to our international shipping and return policy.

Items seized or lost in customs are deemed the customers responsibility and damaged packages are the only packages that will be re-shipped.

 

To learn more about our refund and cancellation policy, including cancelling your subscription, please visit our Terms and Conditions page - https://www.futurekind.com/pages/terms-and-conditions