Refund Policy

Love it or send it back!

We’ll refund your money even if you send us back an empty bottle!

Order now with confidence! If for any reason you don’t think our product is for you, we offer a 60-day money back guarantee.

So if you don’t love it, you can get your money back

Policy Details

We’re very proud of what we’ve built, but if you are unsatisfied with our product, or if it arrives damaged, you may return the unused portion sixty (60) days from the order date for a refund.

To return a product for an exchange or full refund simply email us at hello@futurekind.com and you will be given a return shipping label to send your package back.

Package Was Shipped, But Customer Realized Afterwards the Address Is Incorrect

  • We try our best to dispatch orders as fast as possible to offer the best customer experience, so it's critical to make sure your shipping address is entered correctly.
  • If an order has been shipped and a customer notices the wrong address, Future Kind is not responsible for redirecting the shipment to the correct address or bearing the cost with changing an address mid-transit.
  • Future Kind will not reship or refund orders that have been delivered to an incorrect address that was provided by the customer.

Package Was Delivered To Wrong Address

  • Any orders delivered to the wrong address due to a customer error are non-refundable and will not be reshipped.
  • If an order has been shipped and a customer notices the wrong address, Future Kind is not responsible for redirecting the shipment to the correct address or bearing the cost with changing an address mid-transit.
  • We try our best to dispatch orders as fast as possible to offer the best customer experience, so it's critical that you check your order summary prior to placing your order.
  • Future Kind will not reship or refund orders that have been delivered to an incorrect address that was provided by the customer.

Package Was Returned to Sender

  • We cannot process or refund orders marked “Return to Sender.” It is crucial for the customer to ensure they enter their correct shipping address.

Packages Lost By Shipping Carrier (Never Delivered) And/Or Damaged In Transit

  • Future Kind will reship it at no additional cost.
  • Future Kind will not refund an order if it is lost or damaged in transit.
  • A package is considered “Lost” when 10 days have passed and the tracking information has not updated in status and not delivered.
  • If a package is damaged, please email hello@futurekind.com with images of the damages.
  • If Future Kind decides in good faith to reship your order, a reshipped order with no additional charges is not eligible for a refund.
To prevent fraud and protect Future Kind from customers abusing the return policy, Future Kind has the right to refuse a return/refund if the customer has taken advantage of the policy previously.A product must be returned in order for a refund to take place, even if it has been used in its entirety.
 

Important International Restrictions

Each and every country has different laws and therefore different regulations about the merchandise that you purchase. Before you place your order, please make sure that your local customs laws are in accordance with your purchase, especially as customs are strict with dietary supplements. It is your responsibility for what is and what isn’t legal in your country.

We cannot and will not be held responsible for any taxes, duties, tariffs, or packing fees asserted by your local customs office. These charges are separate from your shipping fees and your responsibility.

Future Kind will not ship to any product(s) to any country that may require any type of license and we will not be held liable for any issues at your local post office or not delivered back to us. No refunds will be given for any product seized at your local customs office or not delivered back to us. By ordering from Future Kind, you are stating that you agree to our international shipping and return policy.

All sales are final on all international sales and no returns or refunds will be considered. Items seized or lost in customs are deemed the customers responsibility and damaged packages are the only packages that will be re-shipped.